The coronavirus crisis has forced unprecedented digitization of many previously manual processes. Over the past couple of months we have seen rapid adoption of new technologies as organizations move to remote working and learning, video conferencing, telehealth, virtual contact centers, and many other types of virtual services. The speed with which business processes have been remade is both remarkable and a testament to the power and flexibility of digital cloud technologies.
However, these transitions have not been without challenges. As is often the case, our ability to implement new technologies generally exceeds the speed with which we can create new processes, train employees, and implement appropriate governance procedures. Social and cultural changes almost always lag technical progress. It will be many months or years before the rapid digitization of many segments of our economy mature, so we should be prepared for a bumpy ride in the meantime.
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